For example ...

We’d like to take the opportunity here to present to you two selected customer projects on which our contribution has led to success in the marketplace.
We’ll be happy to share the details of further projects with you, during a meeting.

Our customer: DHL Express Customer Service
Development and Rollout of new Global Call Center Application

A well functioning CallCenter application is an essential criteria for customer satisfaction in the postal sector. Nowadays the technical and service requirements are extremely high and therefore a permanent and responsive development is essential if you want to establish yourself in the highly competitive market. Consequently, the application was completely redesigned, enhanced by several modules, launched in 26 new countries and the number of users increased to more than 10,000 worldwide.

The challenge:
Coordination of a worldwide operating project team and ensuring that the expected quality is delivered on time and within budget.

Our Team:
1 Senior PM
1 PM
15 months project duration

Our solution:
Management of the supplier selection process, planning and management of all project relevant activities, risk and problem management

Strenghts employed:
International project management according to Prince2
Project controlling
Knowledge of the processes in major multinational corporations and dynamics of intercultural teams

Our customer: DHL
Internet harmonisation

Following mergers and acquisitions, one key task for organisations consists of integrating the areas of product portfolios, external communications and organisational processes. We have extensive experience of post-merger projects calling for the harmonisation of websites.
On such projects, bringing consistency to external communications as quickly as possible and ensuring that customers are able to access all products, while exploiting the potential for cross-selling to the full, is a key goal. The setting up of robust processes within the merging companies and ensuring their operation and maintenance are a further part of what we do.

The challenge:
To integrate three independent logistics brands in 225 countries

Our team:
1 Senior Project Manager
2 Project Managers
1 Roll-out Project Manager
18-month project duration

Our solution:
Supervision of the construction of an Internet portal platform including a web content management system, the design and roll-out of the new information architecture and of the joint new design, conception and coordination of the roll-out, including implementation of the maintenance processes in 225 countries

Strengths employed:
· Professional project management
· Sensitivity for cultural differences
· Know-how: eBusiness, CMS, usability, design
· Knowledge of procedures in major multinational corporations

Our customer: Deutsche Post AG
Computing centre transfer

Outsourcing and the harmonisation of IT environments will often involve companies’ transferring their IT systems. This project involved relocation to eastern Europe with a view to making maximum possible savings in operating costs.
At the same time, the company was looking to make its operating processes more flexible and employ state-of-the-art technology so as to be able to model the requirements of business sectors and customers.

The challenge:
To relocate a fully operational Internet computing centre from Frankfurt to Prague. Complete new build, including migration onto a new corporate infrastructure.
120 servers, 2 independent platforms, 6 websites, 20 applications, 3,500 domains, 2 million page views per day, 99.5% availability

Our team:
1 Senior Project Manager
1 Project Manager
1 IT Project Manager
8-month project duration

Our solution:
The design of a new, state-of-the-art architecture with virtualisation and segmentation for capacity adjustment and resilience, management of the introduction of corporate-wide operating processes for administration, operations management and server maintenance, delivering improvements in performance and scaling by a factor of 10

.

Strengths employed:
· Professional project management
· Architecture and component expertise for Internet platforms
· Coordinating all internal and external IT service providers to support the customer’s interests